Privacy policy
Last updated: 8 November 2026
This policy explains how Hanson’s Electrical Solutions Ltd collects and uses personal information when you visit this website or get in touch with us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Hanson’s Electrical Solutions Ltd is the data controller for the personal information described in this policy. The company is registered in England & Wales under company number 17208059.
- Company: Hanson’s Electrical Solutions Ltd
- Company number: 17208059
- Registered office: Grafton House, 81 Chorley Old Road, Bolton, Lancashire, BL1 3AJ
- Email: liam@hansonselectrical.com
- Phone: 07488 286066
The registered office above is our Companies House address (an accountant’s office). It is not a public shop or the place where we carry out electrical work.
If you have any questions about this policy or how we handle your information, email liam@hansonselectrical.com or call 07488 286066.
2. Information we collect
When you use our contact form
Our contact form asks for:
- your full name (required)
- your email address (required)
- your phone number (optional)
- the type of service you are interested in (required)
- your message, and anything you choose to include in it (required)
When you press “Send message”, Contact Form 7 emails those details to our business mailbox at liam@hansonselectrical.com (with a Reply-To set to the address you gave). The website does not save a copy of the submission in the WordPress database (there is no form-entry store such as Flamingo). A hidden anti-spam field is present; leave it blank. It is not used to profile you.
Outgoing form email is handled through the WP Mail SMTP plugin, configured to send via Hostinger’s SMTP service (ssl, port 465) as liam@hansonselectrical.com. Submissions are not kept in the site database.
When you email or phone us
If you contact us directly by email or phone, we receive whatever you send us. That is usually your name, contact details and details of the job, and may include photos or a property address. Those messages live in our business mailbox or phone, not as website database records.
Technical information
Like most websites, our hosting provider’s servers automatically record basic technical information when you visit, such as your IP address, browser type, the pages requested and the date and time. This is used to keep the website running and secure.
If you allow analytics cookies (see Cookies below), Google Analytics 4 also receives limited usage data as described there. We do not use advertising or marketing cookies, and we do not sell your data. The Facebook and Instagram icons are plain links. Nothing is shared with those services unless you click through to them, and then their own privacy policies apply.
3. How we use your information and our lawful basis
| What we use it for | Lawful basis (UK GDPR Article 6) |
|---|---|
| Replying to your enquiry and preparing a quote | Taking steps at your request before entering into a contract (Article 6(1)(b)), or our legitimate interest in responding to people who contact us (Article 6(1)(f)) |
| Carrying out electrical work you have booked, and managing the job | Performance of a contract (Article 6(1)(b)) |
| Keeping business, accounting and electrical certification records where we have done work for you | Legal obligation (Article 6(1)(c)) and our legitimate interests (Article 6(1)(f)) |
| Keeping the website secure and working properly | Legitimate interests (Article 6(1)(f)) |
| Understanding how the live website is used (Google Analytics 4), only if you accept analytics cookies | Consent (Article 6(1)(a)). You can withdraw consent at any time via Cookie settings |
We do not send marketing emails, and we will never sell your personal information.
4. Who we share it with
We only share your information where necessary:
- Hostinger (Hostinger International Ltd) hosts this website and our business email, and provides the SMTP relay used to send contact-form messages. It processes data on our behalf as a data processor under its terms.
- Google (Google LLC / Google Ireland Limited), only if you accept analytics cookies — Google Analytics 4 acts as a processor for that optional measurement on our live domain (hansonselectrical.com / www).
- Other companies or professional advisers, such as an accountant or insurer, only where needed to run the business or to meet a legal obligation.
- Regulators, the police or other authorities, if the law requires us to.
The website fonts are stored on our own server, so visiting the site does not call Google Fonts. Contact Form 7, Yoast SEO, WP Mail SMTP, LiteSpeed Cache and the cookie banner run on our own website. Form field values are not sent to those plugin developers as part of a submission.
5. International transfers
Hostinger is based in the European Union, and its services may involve servers in the EU or elsewhere. The UK recognises the EU as providing an adequate level of data protection.
If you consent to analytics, Google may process Analytics data in the United States or other countries. Google’s transfers are covered by its own terms and, where required, safeguards such as standard contractual clauses. See the Google Privacy Policy.
6. How long we keep it
We do not run a customer database on this website. Our retention policy for enquiry and job records is set out below. These periods apply to records held in our business mailbox or other business records, not just information sent through the contact form. The website does not automatically delete these records or erase email backups.
- Unsuccessful enquiries: our policy is to retain enquiry records for 48 hours from the point when we confirm that the enquiry will not proceed, then delete them through normal business records management. This applies to unsuccessful enquiries received through the contact form, direct email or other contact channels.
- Contracts and job correspondence: retained for 6 years from completion of the work or final payment, whichever is later. We may retain them longer where needed for a legal obligation, an insurance requirement, or a claim or dispute.
- Accounting records and invoices: retained for 6 years from the end of the financial year to which they relate, or longer where HMRC rules require it, including where relevant to an ongoing tax enquiry.
- Certificates and test records: We keep electrical certificates and test records for at least six years after completion, and longer where legal, scheme, insurance or safety requirements justify it. We review and delete or anonymise records when no longer needed.
- Server logs: retained by the host for a short period for security and troubleshooting.
- Consent cookie (
hs_consent): up to 180 days (see Cookies). - Personalisation interest (
hs_interest): only if you consented to Personalisation; last service slug and timestamp on your device for up to 7 days, deleted when you withdraw that choice (see Cookies). - Google Analytics data: only if you consented; retained according to the Google Analytics property settings and Google’s cookie lifetimes (see Cookies).
7. Cookies
We use a small number of cookies and similar storage. Necessary items keep the site working. Optional Analytics and optional Personalisation are separate choices. They are off unless you allow them (Accept all turns both on; Reject optional leaves both off; Cookie settings lets you choose each one, with toggles starting off until you change them). You can withdraw either choice at any time via Cookie settings in the footer, with the same ease as giving consent. This page explains what we store; it is not legal advice and does not claim any PECR “exception” for personalisation.
Consent cookie
We store your choices in a first-party cookie named hs_consent (and a matching localStorage key) for up to 180 days. The value records whether Analytics and/or Personalisation were allowed (versioned so a new purpose is not treated as already accepted). Older “accept all” choices that only covered analytics are kept for analytics only; personalisation stays off until you opt in to that purpose.
Personalisation (optional, first-party only)
If you allow Personalisation, we store on your device only the last service page slug you opened (for example ev-charger-installation) and a timestamp, in first-party localStorage key hs_interest, for up to 7 days. We use that solely to show a small on-site tip (for example a verified Google review that clearly matches that service, or a plain link to enquire about it). We do not store a user ID, full browsing history, IP address, or device fingerprint for this feature, and we do not send this interest data to Google or any other third party. Nothing is stored for personalisation before you opt in. If you turn Personalisation off, we delete hs_interest immediately and hide the tip; that does not by itself change your Analytics choice.
Google Analytics (optional, live domain only)
If you allow analytics, we load Google Analytics 4 with measurement ID G-S727X5TRJB to understand how the live website is used (for example which pages are read, and whether someone submitted the contact form or clicked a phone, email or WhatsApp link). IP anonymisation is enabled in our tag. Analytics scripts and cookies are not loaded until you consent, consent defaults to denied, and the tag only runs on hansonselectrical.com and www.hansonselectrical.com — not on this temporary preview domain. Typical Google cookies include:
| Cookie | Purpose | How long |
|---|---|---|
| _ga | Distinguishes visitors for Google Analytics | Set by Google (commonly up to 14 months) |
| _ga_* | Persists GA4 session state | Set by Google (commonly up to 14 months) |
You can withdraw analytics consent at any time with Cookie settings, or use browser controls / Google’s opt-out tools.
Admin cookies (staff only)
When a staff member logs into WordPress, WordPress sets the strictly necessary cookies below. They are not used for ordinary visitors.
| Cookie | Purpose | How long |
|---|---|---|
| wordpress_test_cookie | Checks that the browser accepts cookies at login | Session |
| wordpress_logged_in_* | Keeps a logged-in admin session | Session / as set by WordPress |
| wordpress_sec_* | Authentication for admin screens | Session / as set by WordPress |
| wp-settings-* | Admin UI preferences | About 1 year |
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use it
- object to us using it on the basis of legitimate interests
- withdraw consent where we rely on consent (for example analytics cookies)
- ask for your information in a portable format, where this applies
To use any of these rights, email liam@hansonselectrical.com or call 07488 286066. There is normally no charge, and we will reply within one month. We do not make decisions about you using fully automated processes.
9. Keeping your information secure
The website is served over an encrypted (HTTPS) connection. Access to our website admin area and mailbox is restricted and password protected, and we keep the website software up to date.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first at liam@hansonselectrical.com so we can try to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint, or call the ICO helpline on 0303 123 1113.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.